Shipping Notes
1. Please make sure to consult each individual logistics company's manual before shipping.
Logistics methods |
Logistics providers |
Procedure Manual |
Bulk deposit |
Family Mart |
Click here to download |
7-ELEVEN |
Click here to download |
|
Hi-Life |
Click here to download |
|
Store to Store |
Family Mart
|
Click here to download |
7-ELEVEN |
Click here to download |
|
Hi-Life
|
Click here to download |
|
Home delivery |
TCAT |
Click here to download |
POST |
Click here to download |
- (C2C) Family Mart：6-days, 7-ELEVEN：5-days、Hi-Life：7-days.
- (B2C) Family Mart：6-days, 7-ELEVEN：5-days，Hi-Life：7-days.
3. Please refer to the following collection times for delivery to the logistics center.
Convenience store
|
Merchant shipping time
|
Merchant shipping location
|
timestamp
|
Processing flow
|
7-ELEVEN
|
Mondays to Saturdays
|
Wisdom Distribution Logistics Center
|
08:00~14:00
|
Normal drop off, next day delivery
|
After 14:01 |
Drop-offs are not accepted
|
|||
Family Mart
|
Reyi Distribution Logistics Center
|
08:30~14:00
|
Normal drop off, same day shipment
|
|
14:01~16:30
|
Normal drop off, next day shipment
|
|||
After 16:31
|
Drop-offs are not accepted and no shipments
|
|||
Hi-Life
|
Hi-Life Logistics Center
|
08:00~14:00
|
Normal drop off, same day shipment
|
|
14:01~15:00
|
Normal drop off, same day shipment
|
Special Note：
To modify the shipping time, please refer to this section in the handbook：Merchant modify shipping date (the date goods drop off at logistics center), pickup store (7-ELEVEN B2C).Family Mart and Hi-Life does not allow shipping time modification.
Example scenarios
Scenario 1:Using 7-ELEVEN bulk deposit store pickup shipment as an example. If an
order is created on 11/14, the goods need to be dropped off to the logistics
center by next day (11/15) between 08:00 and 14:00. Once received, the
logistics center will then deliver the goods to the store location selected by
the customer the next day (11/16).
Scenario 2:Using 7-ELEVEN bulk deposit store pickup shipment as an example. If an
order is created on 11/14 and merchant wishes to have the goods available for
customer pickup at the store location by 11/18, then merchant must modify the
shipping time (goods dropped off at logistics center) to 11/17 no later than
10AM on 11/15. Once shipping time has been modified, merchant must make sure to
drop off the goods for shipment between 09:00 and 14:00 on 11/17 in order for
the logistics center to deliver to the store by next day, 11/18.
Scenario 3:
Using 7-ELEVEN bulk deposit store pickup shipment as an example. If an order is created on 11/14 and want the goods to be delivered to the store on 11/20 for consumers to pick up, you need to D + 5 days after the order is created (19th) before 10:00, modify the shipping time (goods to logistics center) to 19th, and deliver the goods to the logistics center from 08:00 to 14:00 on the 19th. The logistics center can only deliver the goods to the logistics center The next day (20th), the goods will be delivered to the store.