Error codes
Error codes are updated continuously, which can be viewed from merchant’s admin portal.
Status code (RtnCode) | Message | Definition |
10500001 | MerchantTradeDate Is Null | Merchant transaction time is Null |
10500002 | LogisticsType Is Null | Logistics code is Null |
10500003 | GoodsAmount Is Null | Amount of the item is Null |
10500004 | SenderName Is Null | Sender’s name is Null |
10500005 | ReceiverName Is Null | Recipient’s name is Null |
10500006 | SenderZipCode Is Null | Sender’s postal code is Null |
10500007 | SenderAddress Is Null | Sender’s address is Null |
10500008 | ReceiverZipCode Is Null | Recipient’s postal code is Null |
10500009 | ReceiverAddress Is Null | Address of recipient is Null |
10500010 | ReceiverStoreID Is Null | Pick up store code is Null |
10500011 | ReturnStoreID Is Null | Return store code is Null |
10500012 | ServiceType is error. | Service type code is incorrect |
10500013 | ReceiverPhone and ReceiverCellPhone Is Null | The recipient’s phone number and mobile number are Null |
10500014 | SenderPhone and SenderCellPhone Is Null | The sender’s phone number and mobile number are Null |
10500015 | Either shipping date or pickup store code must be filled out | Either shipping date or pickup store code must be filled out |
10500016 | LogisticsID is null. | Logistics code is Null |
10500017 | GoodsName is null. | The product name is Null |
10500018 | CVSPaymentNo is null. | Shipping number is Null |
10500019 | CVSValidationNo is null. | Check code is Null |
10500020 | AllPayLogisticsID must be an integer. | |
10500021 | Store update type (StoreType) error | |
10500022 | Temperature is null. | Home temperature layer is Null |
10500023 | Distance is null. | Home delivery distance is Null |
10500024 | Specification is null. | Home delivery specification is Null |
10500025 | ScheduledDeliveryTime is null. | Estimated delivery time for home delivery is Null |
10500026 | No logistics query order URL | |
10500027 | No logistics notification URL | |
10500028 | Logistics return URL | |
10500029 | GoodsAmount Error | Incorrect goods value |
10500030 | LogisticsType Is Not Match. | Logistics type does not match |
10500031 | LogisticsSubType Is Not Match. | Logistics subtype does not match |
10500032 | AllPayLogisticsID is null. | The logistics order number is Null |
10500033 | RtnMerchantTradeNo Is Null | Return order number is Null |
10500034 | LogisticsC2CReplyURL Is Null | Server-side logistics return URL is Null |
10500035 | A maximum of 10 characters are allowed for sender’s name (5 characters in Chinese, 10 characters in English and may not include any special symbol characters) | |
10500036 | A maximum of 4-10 characters are allowed for recipient’s name (2-5 characters in Chinese, 4-10 characters in English and may not include any special symbol characters) | |
10500037 | LogisticsSubType Is Null. | Logistics subtype is Null |
10500038 | Please limit the goods name to a maximum of 50 characters (25 characters in Chinese, 50 characters in English and may not include any special symbol characters) | |
10500039 | Please enter a minimum of 10 digits for recipient’s mobile contact | |
10500040 | Incorrect goods value | |
10500041 | Recipient’s mobile number is in the wrong format and should start with 09. | Recipient’s mobile number is wrong |
10500042 | Recipient’s phone number is in the wrong format | Recipient’s phone number is incorrect |
10500043 | Sender’s mobile number is in the wrong format and should start with 09. | Sender’s mobile number is wrong |
10500044 | Sender’s phone number is in the wrong format | Sender’s phone number is incorrect |
10500045 | Recipient’s address must contain no less than 7 characters and no more than 61 characters | Incorrect recipient address |
10500046 | Sender’s address must contain no less than 7 characters and no more than 61 characters | Sender address error |
10500047 | SenderCellPhone parameters are required | Sender’s mobile number parameter is not filled in |
10500048 | Recipient’s phone (ReceiverCellPhone) parameters are required | Recipient’s mobile number parameter is not filled in |
10500049 | The Green World account can withdraw the balance as negative or insufficient to pay for the logistics freight. | |
10500050 | No information from any sales location yet, no order can be created | |
10500051 | Logistics service cannot be used, please contact Green Circle Technology Customer Service | |
10500052 | Recipient Email (ReceiverEmail) parameter is required | |
10500053 | Recipient Email (ReceiverEmail) format is incorrect | |
10500054 | This member does not pass identification verification. | Please pass the identification verification firstly. |
10500055 | This member does not pass bank account verification. | Please pass the bank account verification firstly. |
10500056 | This member did not apply for logistics services. | Please applying for logistics services firstly. |
10500066 | Maximum goods weight is 20kg and must be greater than 0kg | |
10500067 | Post’s return processing method has not been set |