Shipping Notes
1. Please make sure to consult each individual logistics company's manual before shipping.Logistics methods | Logistics providers | Procedure Manual |
Bulk deposit | Family Mart | Click here to download |
7-ELEVEN | Click here to download | |
Hi-Life | Click here to download | |
Store | Family Mart | Click here to download |
7-ELEVEN | Click here to download | |
Hi-Life | Click here to download | |
OK Mart | Click here to download | |
Home delivery | TCAT | Click here to download |
POST | Click here to download |
2. The order validity dates (calendar days) are as follows：
(C2C) Family Mart：6-days, 7-ELEVEN：5-days、Hi-Life：7-days、OK Mart：7-days.
(B2C) Family Mart：6-days, 7-ELEVEN：5-days，Hi-Life：7-days.
3. Please refer to the following collection times for delivery to the logistics center.
Convenience store | Merchant shipping time | Merchant shipping location | timestamp | Processing flow |
7-ELEVEN | Mondays to Saturdays | Wisdom Distribution Logistics Center | 08:00~14:00 | Normal drop off, next day delivery |
After 14:01 | Drop-offs are not accepted | |||
Family Mart | Reyi Distribution Logistics Center | 08:30~14:00 | Normal drop off, same day shipment | |
14:01~16:30 | Normal drop off, next day shipment | |||
After 16:31 | Drop-offs are not accepted and no shipments | |||
Hi-Life | Hi-Life Logistics Center | 08:00~14:00 | Normal drop off, same day shipment | |
14:01~15:00 | Normal drop off, same day shipment |
Special Note：
To modify the shipping time, please refer to this section in the handbook：Merchant modify shipping date (the date goods drop off at logistics center), pickup store (7-ELEVEN B2C).Family Mart and Hi-Life does not allow shipping time modification.
Example scenarios
Scenario 1:Using 7-ELEVEN bulk deposit store pickup shipment as an example. If an
order is created on 11/14, the goods need to be dropped off to the logistics
center by next day (11/15) between 08:00 and 14:00. Once received, the
logistics center will then deliver the goods to the store location selected by
the customer the next day (11/16).
Scenario 2:Using 7-ELEVEN bulk deposit store pickup shipment as an example. If an
order is created on 11/14 and merchant wishes to have the goods available for
customer pickup at the store location by 11/18, then merchant must modify the
shipping time (goods dropped off at logistics center) to 11/17 no later than
10AM on 11/15. Once shipping time has been modified, merchant must make sure to
drop off the goods for shipment between 09:00 and 14:00 on 11/17 in order for
the logistics center to deliver to the store by next day, 11/18.
Scenario 3:
Using 7-ELEVEN bulk deposit store pickup shipment as an example. If an order is created on 11/14 and want the goods to be delivered to the store on 11/20 for consumers to pick up, you need to D + 5 days after the order is created (19th) before 10:00, modify the shipping time (goods to logistics center) to 19th, and deliver the goods to the logistics center from 08:00 to 14:00 on the 19th. The logistics center can only deliver the goods to the logistics center The next day (20th), the goods will be delivered to the store.